Payment details

All card payments will appear on your bank statement as PP-CIC

Shipping Costs


Your order will be shipped in plain discrete padded envelopes, grey mailbags, or plain brown boxes.

Return address does not mention this company name, and is sent by a marketing firm.

Shipping method

Please be aware that packages sent outside the EU may be subject to import taxes and brockerage fees. We

Service Description Cost
Second Class Parcel A standard 2nd Class Royal Mail service for items under 2kg Prices start at £3
First Class Parcel A standard 1st Class Royal Mail service for items under 5kg Prices start at £4
First Class Parcel (Signed For) A 1st Class Royal Mail service for items under 5kg requiring a signiture Prices start at £6
International Standard 3-10 Day Royal Mail parcel service. No tracking provided. Prices start at £4
International Tracked 3-10 Day Royal Mail parcel service. Full tracking and signiture required Prices start from £8.50

We go to the post office on average twice a week, normally Tuesdays and Fridays. However this is not guaranteed and will depend on how busy we are.

We don't keep all items in stock at all times, and your order may take longer if we need to order it in for you.

If a product says that it on back order in the cart then we can not provide an ETA on delivery.

We do NOT offer a next day delivery, and will not guarantee the date of arrival for any orders.

It can take significantly longer for parcels to arrive outside of the UK, and we can not guarantee when they'll arrive. Parcels have taken up to 4 weeks to arrive.


Due to coronavirus parcels outside of the UK are taking a LOT longer to arive then normal.

The average time for parcels is about 3 weeks.

Also postage is currently down to once a week most of the time.

Free Delivery

Free delivery is available on orders over £50 within the UK, and will be sent as a 2nd class large letter or parcel.

There is no tracking on free deliveries.

Tracking Codes

We only provide tracking if you pay for tracking!

International Standard parcels do NOT have tracking codes.

Delivery to events?

If you are attending a Puppy Pride sponsored events you might be able to get free delivery to pick up on the day.  Please see event details for information.

Orders for events must be placed at least a week in advance.