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Shipping & Returns


Your order will be shipped in plain discrete padded envelopes or boxes using the required amount of padding and protection.

Return address does not mention this company name.

Shipping method

Please be aware that packages sent outside the EU may be subject to import taxes and brockerage fees.

Service Description Cost
Second Class Parcel A standard 2nd Class Royal Mail service for items under 2kg Prices start at £3
First Class Parcel A standard 1st Class Royal Mail service for items under 5kg Prices start at £4
First Class Parcel (Signed For) A 1st Class Royal Mail service for items under 5kg requiring a signiture Prices start at £5
International Standard 3-10 Day Royal Mail parcel service. No tracking provided. Prices start at £4
International Tracked 3-10 Day Royal Mail parcel service. Full tracking and signiture required Prices start from £8.50
DPD Courier to UK Fully tracked. Once dispatched, UK orders usually arrive the next working day, Monday - Friday. Prices start at £8
DPD Courier outside UK Fully tracked. EU and International shipments by DPD take between 2 - 5 working days. Prices start at £10


For all order, we try to ship stock items within 24 hours, however depending on the events we sponsor, it might take longer.

We don't keep all items in stock at all times, and your order may take longer if we need to order it in for you.

If a product says that it on back order in the cart then we can not provide an ETA on delivery.

We do NOT offer a next day delivery, and will not guarantee the date of arrival for any orders.

It can take significantly longer for parcels to arrive outside of the UK, and we can not guarantee when they'll arrive. Parcels have taken up to 4 weeks to arrive.


Free Delivery

Free delivery is available on orders over £50 and will be sent as a 2nd class large letter or parcel.

There is no tracking on free deliveries.


Discount Codes

If you are attending some Puppy Pride sponsored events you can get free delivery to pick up on the day.  Please see event details for information.

Orders for events must be placed at least 2 working days in advance and back order items at least 5 working days.